Clearing jams

[Note]

To avoid tearing the paper, pull the jammed paper out slowly and gently.

In tray1

Click this link to open an animation about clearing a jam.

[Note]

Illustrations on this user’s guide may differ from your machine depending on its model or optional goods. Check your machine type (see Front view).

In optional tray

Click this link to open an animation about clearing a jam.

[Note]
  • Illustrations on this user’s guide may differ from your machine depending on its model or optional goods. Check your machine type (see Front view).

  • This troubleshooting may not be available depending on model or optional goods (see Variety feature).

If you do not see the paper in this area, stop and go to next step:

If you do not see the paper in this area, stop and go to next step:

In the multi-purpose (or manual feeder) tray

Inside the machine

[Caution]

The fuser area is hot. Take care when removing paper from the machine.

[Note]

Illustrations on this user’s guide may differ from your machine depending on its model or optional goods. Check your machine type (see Front view).

In the exit area

Click this link to open an animation about clearing a jam.

[Caution]

The fuser area is hot. Take care when removing paper from the machine.

If you do not see the paper in this area, stop and go to next step:

In the duplex unit area

Click this link to open an animation about clearing a jam.

If you do not see the paper in this area, stop and go to next step:

Clearing original document jams

[Note]

To prevent document jams, use the scanner glass for thick, thin or mixed paper originals.

[Caution]

To avoid tearing the document, remove the jammed document slowly and carefully.

Original paper jam in front of scanner

[Note]
  • Illustrations on this user’s guide may differ from your machine depending on its model or optional goods. Check your machine type (see Front view).

  • This troubleshooting may not be available depending on model or optional goods (see Variety feature).

Original paper jam inside of scanner

[Note]
  • Illustrations on this user’s guide may differ from your machine depending on its model or optional goods. Check your machine type (see Front view).

  • This troubleshooting may not be available depending on model or optional goods (see Variety feature).

If you do not see the paper in this area, stop and go to next step:

Original paper jam in exit area of scanner

[Note]
  • Illustrations on this user’s guide may differ from your machine depending on its model or optional goods Check your machine type (see Front view).

  • This troubleshooting may not be available depending on model or optional goods (see Front view).

Original paper jam in scanner duplex path

[Note]
  • Illustrations on this user’s guide may differ from your machine depending on its model or optional goods. Check your machine type (see Front view).

  • This troubleshooting may not be available depending on model(supported Duplex Automatic Document Feeder (DADF)) (see Variety feature).