Understanding display messages

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary.

Checking display messages


	If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call a service representative. When you call for service, provide the service representative with the contents of display message. Some messages may not appear on the display depending on the options or models. [error number] indicates the error number.

Paper Jam-related messages

Message	Meaning	Suggested solutions
Paper Jam in Tray 1	Paper has jammed in the paper feed area.	Clear the jam (see In tray 1).
Paper Jam in Tray 2	Paper has jammed in the optional tray.	Clear the jam (see In optional tray2).
Paper Jam in MP tray	Paper has jammed in the multi-purpose tray.	Clear the jam (see In the multi-purpose tray).
Paper Jam inside machine	Paper has jammed in the inside machine.	Clear the jam (see Inside the machine).
Paper Jam in exit area	Paper has jammed in the paper exit area.	Clear the jam (see In the exit area).
Paper Jam inside of duplex	Paper has jammed in the duplex area.	Clear the jam (see In the duplex unit area ).

Toner-related messages

Message

Meaning

Suggested solutions

Install Toner

A toner cartridge is not installed.

Install a toner cartridge.

Not Compatible

Toner cartridge

The toner cartridge you have installed is not for your machine.

Install a Samsung-genuine toner cartridge, designed for your machine.

Replace new cartridge

The indicated toner cartridge has almost reached its estimated cartridge life. The machine might stop printing.

Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752 (see Available supplies). The number of pages may be affected by operating environment, printing interval, media type, percentage of image area, and media size. Some amount of toner may remain in the cartridge even when replace new cartridge appears and the machine stops printing.

You can choose Stop or Continue as shown on the control panel. If you select Stop, the printer stops printing and you cannot print any more without changing the cartridge. If you select Continue, the printer keeps printing but the printing quality cannot be guaranteed.

Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (see Replacing the toner cartridge).


	Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty.

If the machine stops printing, replace the toner cartridge (See Replacing the toner cartridge).

Prepare new cartridge

Small amount of toner is left in the indicated cartridge. The estimated cartridge life of toner is close.

Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner).

Tray-related messages

Message	Meaning	Suggested solutions
Paper Empty in Tray 1	There is no paper in tray 1.	Load paper in tray 1 (see Loading paper in the tray/ optional tray).
Paper Empty in Tray 2	There is no paper in tray 2.	Load paper in tray 2 (see Loading paper in the tray/ optional tray).
Paper Empty in MP tray	There is no paper in the multi-purpose tray.	Load paper in the multi-purpose tray (see Loading in multi-purpose tray).
Output bin full Remove paper	The output tray is full.	Remove papers from the output tray, the printer resumes printing.

Network-related messages

Message	Meaning	Suggested solutions
Network Problem IP Conflict	The network IP address you have set is being used by someone else.	Check the IP address and reset it if necessary (see Advanced Guide).
802.1x Network Error	Fail to authenticate.	Check the network authentication protocol. If the problem persists, contact your network administrator.

Message

Meaning

Misc. messages

Message	Meaning	Suggested solutions
Door Open Close it	The front cover or rear cover is not securely latched.	Close the cover until it locks into place.
Error [error number] Call for service	A system error has occurred	Reboot the power and try the printing job again. If the problem persists, please call for service.
Error [error number] Turn off then on	The machine unit cannot be controlled.	Reboot the power and try the printing job again. If the problem persists, please call for service.

Message

Meaning