Clearing paper jams

[Note]

To avoid tearing the paper, pull the jammed paper out slowly and gently.

In tray 1

In optional tray

In the multi-purpose tray

Inside the machine

[Note]
[Caution]
  • Do not touch the green surface of the imaging unit.

  • To prevent damage to the imaging unit, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary.

If you do not see the paper in this area, stop and go to next step:

In the exit area

[Note]

In the duplex unit area

[Note]

If you do not see the paper in this area, stop and go to next step:

In the optional finisher (stacker & stapler)

Paper jam at the exit of the finisher

In the optional multi-bin mailbox

Paper jam in front of the multi-bin mailbox

Paper jam inside the multi-bin mailbox

Paper jam at the exit of the multi-bin mailbox