Understanding display messages

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Understanding display messages

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary.

You can resolve the error with the guideline from the computer’s Printing Status program window (see Using Samsung Printer Status).
If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call a service representative.
When you call for service, provide the service representative with the contents of display message.
Some messages may not appear on the display depending on the options or models.
[error number] indicates the error number.
[tray type] indicates the tray number.

Paper Jam-related messages

Message	Meaning	Suggested solutions
Document jam Remove jam	The loaded original document has jammed in the document feeder.	Clear the jam (see Clearing original document jams).
Paper Jam in tray	Paper has jammed in the paper feed area.	Clear the jam (see In tray).
Paper Jam in Manual Feeder	Paper has jammed in the manual feeder.	Clear the jam (see In the manual tray).
Paper Jam inside machine	Paper has jammed inside the machine.	Clear the jam (see Inside the machine).
Paper Jam in exit area	Paper has jammed in the paper exit area.	Clear the jam (see In the exit area).
Paper Jam bottom of duplex Paper Jam top of duplex	Paper has jammed in the duplex area.	Clear the jam (see In the duplex unit area).

Toner-related messages

Message

Meaning

Suggested solutions

Install Toner

A toner cartridge is not installed.

Install a toner cartridge.

Not Compatible

Toner cartridge

The toner cartridge you have installed is not for your machine.

Install a Samsung-genuine toner cartridge, designed for your machine.

Prepare

new cartridge

Small amount of toner is left in the indicated cartridge. The estimated cartridge life of toner is close.

Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner).

Replace new cart

The toner cartridge has almost reached its estimated cartridge life^[a].

You can choose Stop or Continue as shown on the control panel. If you select Stop, the printer stops printing and you cannot print any more without changing the cartridge. If you select Continue, the printer keeps printing but the printing quality cannot be guaranteed.

Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (see Replacing the toner cartridge).


	Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty.

The toner cartridge has reached its estimated cartridge life^[a].

If the machine stops printing, replace the toner cartridge (see Replacing the toner cartridge).

^[a] Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752 (see Available supplies). The number of pages may be affected by operating environment, percentage of image area, printing interval, media, percentage of image area, and media size. Some amount of toner may remain in the cartridge even when replace new cartridge appears and the machine stops printing.

Imaging unit-related messages

Message	Meaning	Suggested solutions
Install Imaging Unit	Imaging unit is not installed.	Install an imaging unit.
Invalid Imaging Unit	The imaging unit you have installed is not for your machine.	Install a Samsung-genuine imaging unit, designed for your machine.
Prepare New Imaging Unit	The imaging unit has almost reached its estimated cartridge life. Replace the imaging unit as soon as possible.	Prepare a new imaging unit for a replacement. (see Replacing the imaging unit).
Replace Imaging Unit	The imaging unit has reached its estimated cartridge life.	Prepare a new imaging unit for a replacement. (see Replacing the imaging unit).

Tray-related messages

Message	Meaning	Suggested solutions
Output bin full Remove paper	The output tray is full.	Remove papers from the output tray, the printer resumes printing.
Paper Empty in [tray type]	There is no paper in tray or manual feeder.	Load paper in tray (see Loading paper in the tray, Loading paper in the tray).
Tray Paper mismatch Manual Paper mismatch	The paper size specified in the printer properties does not match the paper you are loading.	Load the required size paper.

Network-related messages

Message	Meaning	Suggested solutions
Network Problem: IP Conflict	The network IP address you have set is being used by someone else.	Check the IP address and reset it if necessary (see Advanced Guide).

Misc. messages

Message	Meaning	Suggested solutions
Door of scanner is open	The document feeder cover is not securely latched.	Close the cover until it locks into place.
Error [error number] Turn off then on	The machine unit cannot be controlled.	Reboot the power and try the printing job again. If the problem persists, please call for service.
Memory Full Remove Job	The memory is full.	Print or remove the received fax job in Secure Receive (see Advanced Guide).