Understanding display messages

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary.


	If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call a service representative. When you call for service, provide the service representative with the contents of display message. Some messages may not appear on the display depending on the options or models. [error number] indicates the error number.

Paper Jam-related messages

Message	Meaning	Suggested solutions
Document jam Remove jam Original paper jam Original paper jam inside of scanner. Remove jam.	The loaded original document has jammed in the document feeder.	Clear the jam (see Clearing original document jams).
DADF Exit Jam DADF Duplex Jam	The loaded original document has jammed in the duplex document feeder.	Clear the jam (see Original paper jam in scanner duplex path).
Paper Jam in Tray 1 Paper Jam 0 in tray1	Paper has jammed in the paper feed area.	Clear the jam (see In tray 1).
Paper Jam in Tray 2 Paper Jam 0 in tray2	Paper has jammed in the optional tray.	Clear the jam (see In optional tray2).
Paper Jam in MP Tray Paper Jam 0 in MP tray	Paper has jammed in the multi-purpose tray.	Clear the jam (see In the multi-purpose tray).
Paper Jam inside machine Jam inside machine	Paper has jammed in the inside machine.	Clear the jam (see Inside the machine).
Paper Jam in exit area Jam in exit area	Paper has jammed in the paper exit area.	Clear the jam (see In the exit area).
Paper Jam bottom of duplex Jam bottom of duplex Duplex Jam	Paper has jammed in the duplex area.	Clear the jam (see In the duplex unit area).

Toner-related messages

Message

Meaning

Suggested solutions

Install Toner
Toner not installed

Toner cartridge is not installed. Install it.

A toner cartridge is not installed.

Install a toner cartridge.

Not Compatible

Toner cartridge

Toner Not Compatible

Toner cartridge is not compatible. Check guide

The toner cartridge you have installed is not for your machine.

Install a Samsung-genuine toner cartridge, designed for your machine.

Prepare new cartridge

Prepare new toner

Prepare new toner cartridge

Small amount of toner is left in the indicated cartridge. The estimated cartridge life of toner is close.

Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner).

Replace

new cartridge

Replace new toner

End of life, Replace with new toner cartridge

Toner Exhausted

A toner cartridge has reached its estimated cartridge life. The machine stops printing.

Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752 (see Available supplies). The number of pages may be affected by operating environment, printing interval, media type, percentage of image area, and media size. Some amount of toner may remain in the cartridge even when replace new cartridge appears and the machine stops printing.

You can choose Stop or Continue as shown on the control panel. If you select Stop, the printer stops printing and you cannot print any more without changing the cartridge. If you select Continue, the printer keeps printing but the printing quality cannot be guaranteed.

Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (see Replacing the toner cartridge).


	Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty.

If the machine stops printing, replace the toner cartridge (see Replacing the toner cartridge).

Tray-related messages

Message	Meaning	Suggested solutions
Output bin full Remove paper Output bin full Output bin full. Remove printed paper	The output tray is full.	Remove papers from the output tray, the printer resumes printing.
Paper Empty in Tray 1 Paper Empty in tray 1 Paper is empty in tray 1. Load paper	There is no paper in tray 1.	Load paper in tray 1 (see Loading paper in the tray/optional tray).
Paper Empty in Tray 2 Paper Empty in tray 2 Paper is empty in tray 2. Load paper	There is no paper in tray 2.	Load paper in tray 2 (see Loading paper in the tray/optional tray).
Paper Empty in MP tray Paper Empty in MP Paper is empty in MP tray. Load paper	There is no paper in the multi-purpose tray.	Load paper in the multi-purpose tray (see Loading in multi-purpose tray).
Pulled Out Tray 1 Cassette	The tray is not securely latched.	Close the tray until it locks into place.
Pulled Out Tray 2 Cassette	The tray is not securely latched.	Close the tray until it locks into place.
Paper mismatch	The paper size specified in the printer properties does not match the paper you are loading.	Load the required size paper.

Network-related messages

Message	Meaning	Suggested solutions
Network Problem IP Conflict IP Conflict This IP address conflicts with that of other system	The network IP address you have set is being used by someone else.	Check the IP address and reset it if necessary (see Advanced Guide).
802.1x Network Error 802.1x Network Error Contact the Admin.	Fail to authenticate.	Check the network authentication protocol. If the problem persists, contact your network administrator.

Misc. messages

Message	Meaning	Suggested solutions
Door Open Close it Door is open Close it	The front cover or rear cover is not securely latched.	Close the cover until it locks into place.
Door of scanner is open Scanner door open Door of scanner is open. Close the door	The document feeder cover is not securely latched.	Close the cover until it locks into place.
Error [error number] Turn off then on	The machine unit cannot be controlled.	Reboot the power and try the printing job again. If the problem persists, please call for service.
Memory Full Fax memory is almost full. Print or remove received fax job	The fax memory is almost full.	Print or remove the received fax job in Secure Receive (see Advanced Guide).
Memory Full Remove Job Memory Full Fax memory is full. Print or remove received fax job	The memory is full.	Print or remove the received fax job in Secure Receive (see Advanced Guide).
Scanner Locked	The scanner is locked.	Reboot the power. If the problem persists, please call for service.