Understanding display messages

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Understanding display messages

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary.

You can resolve the error with the guideline from the computer’s Printing Status program window (see Using Samsung Printer Status ).
If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call a service representative.
When you call for service, provide the service representative with the contents of display message.
Some messages may not appear on the display depending on the options or models.
[error number] indicates the error number.
[tray type] indicates the tray number.
[color] indicates the color of toner.

Paper Jam-related messages

Message	Meaning	Suggested solutions
Original paper jam in front of the scanner Original paper jam inside the scanner	The loaded original document has jammed in document feeder.	Clear the jam (see Clearing original document jams).
Paper jam in exit area	Paper has jammed in the paper exit area.	Clear the jam (see In the exit area).
Paper jam inside of machine	Paper has jammed inside the machine.	Clear the jam (see Inside the machine).
Paper jam inside of duplex path	Paper has jammed during duplex printing. This is applicable only to machines with this feature.	Clear the jam (see Clearing paper jams).
Paper jam in Tray 1	Paper has jammed in the tray.	Clear the jam (see Clearing paper jams).
Paper jam in tray 2. Please open the door and remove paper, then close the door.	Paper has jammed in the optional tray.	Clear the jam (see Clearing paper jams).
Paper jam in MP tray	Paper has jammed in the multi-purpose tray.	Clear the jam (see Clearing paper jams).

Toner-related messages

Message	Meaning	Suggested solutions
[color] toner cartridge is not compatible. Check users guide	The toner cartridgeyou have installed isnot for your machine.	Install a genuine Samsung tonercartridge designed for yourmachine (see Available supplies).
[color] Toner Failure: [error number]. Install [color] toner cartridge again	The indicated toner cartridge is installed improperly, or the connector is polluted.	Reinstall the Samsung-genuine toner cartridge two or three times to confirm it is seated properly. If the problem persists, please call for service.
Install [color] toner cartridge	A toner cartridge is not installed.	Reinstall the toner cartridge.
	A toner cartridge is not being detected	Reinstall the toner cartridge two or three times to confirm it is seated properly. If the problem persists, please call for service.
	Not removed protective film from toner.	Remove the protective film from the toner cartridge. Refer to Quick Installation Guide provided with your machine.
Prepare new [color] toner cartridge	The estimated life of the toner cartridge is close.	Prepare a new toner cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner).
Replace with new [color] toner cartridge End of life, Replace with new [color] toner cartridge	The indicated toner cartridge has almost reached its estimated cartridge life^[a].	You can choose Stop or Continue as shown on the control panel. If you select Stop, the printer stops printing. If you select Continue, the printer keeps printing but the printing quality cannot be guaranteed. Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (see Replacing the toner cartridge).
Toner Cartridge Failure: [error number]. Call for service	There is a problem inthe toner cartridge.	Turn the machine off and backon again. If the problem persists,call for service.
Toner Cartridge Failure: [error number]. Call for service	The indicated toner cartridge has reached its estimated cartridge life^[a].	Replace the toner cartridge with a Samsung-genuine toner cartridge (see Replacing the toner cartridge).
^[a]Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752 (K325x/ K330x series) or ISO/IEC 19798 (X322x/ X328x series) (see Available supplies). The number of pages may be affected by operating environment, percentage of image area, printing interval, media, percentage of image area, and media size. Some amount of toner may remain in the cartridge even when replace new cartridge appears and the machine stops printing.


	Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty.

Tray-related messages

Message	Meaning	Suggested solutions
Paper in output bin is full. Remove printed paper	The output tray is full.	Remove papers from the output tray, the printer resumes printing.
Paper is empty in [tray type]. Load paper	There is no paper in the indicated tray.	Load paper in the tray (see Loading paper in the tray).
Paper is empty in all tray. Load paper	There is no paper in all tray.	Load paper in the tray (see Loading paper in the tray).
Paper is empty in MP tray. Load paper	There is no paper in the multi-purpose tray.	Load paper in the multi-purpose tray (see Loading paper in the tray).
Tray1 Paper Mismatch Tray2 Paper Mismatch MP Tray Paper Mismatch	The paper size specified in the printer properties does not match the paper loaded in the tray.	Select Continue to proceed with the print job with the incorrect paper, or select Cancel to stop the print job and load the correct paper in the tray.

Network-related messages

Message	Meaning	Suggested solutions
802.1x authentication failed. Please Contact the System Administrator	Fail to authenticate.	Check the network authentication protocol. If the problem persists, contact your network administrator.
This IP address conflicts with that of other system. Check it	The network IP address you have set is being used by someone else.	Check the IP address and reset it if necessary.

Misc. messages

Message	Meaning	Suggested solutions
Door is open. Close it Front door is open. Close it	The front door or rear door is not securely latched.	Close the door until it locks into place.
Engine Failure: [error number]. Call for service if the problem persists	There is a problem in the engine system.	Unplug the power cord and plug it back in. If the problem persists, call for service.
Engine System Failure[error number]: Call for service if the problem persists.	There is a problem in the engine system.	Unplug the power cord and plug it back in. If the problem persists, call for service.
Fan Failure: [error number]. Turn off then on. Call for service if the problem persists	There is a problem in the fan system.	Unplug the power cord and plug it back in. If the problem persists, call for service.
Fax memory is almost full. Print or remove received fax job	The memory is almost full. No more fax data can be received.	Print or remove the received fax data in the memory.
Fax memory is full. Print or remove received fax job	The memory is full. No more fax data can be received.	Print or remove the received fax data in the memory.
Fuser Unit Failure: [error number]. Turn off then on. Call for service if the problem persists	There is a problem in the fuser unit.	Unplug the power cord and plug it back in. If the problem persists, call for service.
Image transfer belt unit is not compatible. Check users guide.	The transfer belt of the machine is not for your machine.	Install the a Samsung-genuine part designed for your machine. Contact the service representatives.
Install image transfer belt unit.	The transfer belt is not installed.	Install a Samsung-genuine transfer belt. Contact the service representatives.
LSU Failure: [error number]. Turn off then on. Call for service if the problem persists	There is a problem in the LSU.	Unplug the power cord and plug it back in. If the problem persists, call for service.
Motor Failure: [error number]. Turn off then on. Call for service if the problem persists	There is a problem in the motor system.	Unplug the power cord and plug it back in. If the problem persists, call for service.
Prepare new transfer belt unit	The life of the transfer belt will be expired soon.	Replace the transfer belt with a new one. If the problem persists, please call for service.
Replace with new Transfer belt unit	The life of the transfer belt has expired.
Prepare new fuser unit	The estimated life of the fuser unit is close.	Prepare a new fuser unit for replacement, please call for service.
Replace with new fuser unit	The life of the fuser unit has expired.	Replace the fuser unit with a new one. If the problem persists, please call for service.
Replace with new Tray2 pickup roller	The life of the tray pick-up roller has expired.	Replace the tray pick-up roller with a new one. If the problem persists, call for service.
Replace with new Tray 1 retard roller Replace with new Tray 2 retard roller	The life of the tray retard roller has expired.	Replace the tray retard roller with a new one. If the problem persists, call for service.
Sensor Failure: [error number]. Turn off then on. Call for service if the problem persists Sensor Failure: [error number]. Turn off then on	There is a problem in the sensor.	Unplug the power cord and plug it back in. If the problem persists, call for service.
Scanner is locked	The scanner is locked.	Unplug the power cord and plug it back in. If the problem persists, call for service.
The room temperature is not suitable for this set use. Please adjust room temperature	The machine is in a room with improper room temperature.	Move the machine to a room with proper room temperature (see Specifications)
Top door of scanner is open	The document feeder door is not securely latched.	Close the door until it locks into place.
UI System Failure: [error number]. Call for service	There is a problem in the UI system.	Unplug the power cord and plug it back in. If the problem persists, call for service.
Waste toner container is almost full. Order new one	The waste toner container is almost full.	Prepare a waste toner container with a Samsung-genuine waste toner container.
Waste toner container is full. Replace it	The waste toner container is full and the printer will stop printing until a new waste toner container is placed into the printer.	Replace a waste toner container with a Samsung-genuine waste toner container (see Replacing the waste toner container).
Waste toner container is not installed. Install it	The waste toner container is not installed.	Install the waste toner container. If it is already installed, try to reinstall the waste toner container. If the problem persists, call for service.

Option-related messages


	K330x series, X328x sereis only.

Message	Meaning	Suggested solutions
Finisher door is open. Close it.	The finisher door is not securely latched.	Close the door until it locks into place.
Finisher Error [error number]:Please open/close door.	There is a problem in the finisher.	Open and close the finisher door. If the problem persists, call for service.
Finisher Error [error number]:Turn off then on.	There is a problem in the finisher.	Turn the machine off and back on again. If the problem persists, call for service.
Finisher System Failure [error number]:Turn off then on.	There is a problem in the finisher.	Turn the machine off and back on again. If the problem persists, call for service.
Staple cartridge is empty. Replace it.	The staple cartridge has reached the end of its lifespan.	This message appears when the staple cartridge is completely empty. Replace the staple cartridge.
Staple cartridge is low. Replace cartridge.	Small amount of staple cartridge is left. The estimated life of staple cartridge is close.	Prepare a new staple cartridge for a replacement.
Staple cartridge is not installed. Install it in finisher.	The staple cartridge is not installed or the staple cartridge is not properly installed.	Install the staple cartridge. If it is already installed, try to reinstall the staple cartridge. If the problem persists, call for service.
Staple cartridge of booklet is low. Replace cartridge.	Small amount of staple cartridge of booklet is left. The estimated life of staple cartridge is close.	Prepare a new staple cartridge for a replacement.
Staple cartridge of booklet is not installed. Install the cartridge.	The staple cartridge of booklet is not installed or the staple cartridge is not properly installed.	Install the staple cartridge. If it is already installed, try to reinstall the staple cartridge. If the problem persists, call for service.