Understanding display messages

Paper Jam-related messages

Message	Meaning	Suggested solutions
Jam at mailbox bin [number] Jam at mailbox bin [number]. Remove Jam	Paper has jammed in the mailbox area.	Clear the jam (see In the optional multi-bin mailbox).
Jam bottom of duplex	Paper has jammed in the duplex area.	Clear the jam (see In the duplex unit area).
Jam exit of Finisher Paper jam at exit of finisher	Paper has jammed in the finisher area.	Clear the jam (see Paper jam at the exit of the finisher).
Jam front of mailbox Paper jam in front of mailbox. Remove Jam Jam front of bin [number] Jam in front of bin [number]. Remove Jam	Paper has jammed in the mailbox area.	Clear the jam (see Paper jam in front of the multi-bin mailbox).
Jam front of Finisher Paper jam in front of finisher	Paper has jammed in the finisher area.	Clear the jam (see Paper jam in front of the finisher).
Jam in exit area	Paper has jammed in the exit area.	Clear the jam (see In the exit area).
Jam inside Finisher Paper jam inside of finisher	Paper has jammed in the finisher area.	Clear the jam (see Paper jam inside the finisher).
Jam inside machine	Paper has jammed inside the machine.	Clear the jam (see Inside the machine).
Jam inside mailbox Paper jam inside of mailbox. Remove Jam	Paper has jammed in the mailbox area.	Clear the jam (see Paper jam inside the multi-bin mailbox).
Paper Jam in [tray type]	Paper has jammed in the tray area.	Clear the jam. See In tray 1. See In optional tray.
Paper Jam in MP tray	Paper has jammed in the multi-purpose tray area.	Clear the jam (see In the multi-purpose tray).

Toner-related messages

Message

Meaning

Suggested solutions

IMG. Not Compatible
Imaging unit is not compatible. Check guide.

The imaging unit you have installed is not for your machine.

Install a Samsung-genuine imaging unit, designed for your machine.

IMG. Not Installed
Imaging unit is not installed. Install the unit.

The imaging unit is not installed or the CRUM in the imaging unit is not properly connected.

Reinstall the imaging unit two or three times. If the problem persists, call for service.

Not Supply Toner
Did not supply enough toner.

Reinstall Toner.

The machine cannot supply toner.

Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge.

Prepare IMG. unit
Prepare new imaging unit.

The estimated imaging unit life is close.

Prepare a new imaging unit for replacement.

Replace IMG. unit
Replace with new imaging unit

The indicated imaging unit has almost reached its estimated imaging unit life.

Estimated imaging unit life means the expected or estimated imaging unit, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752. The number of pages may be affected by the percentage of image area, operating environment, printing interval, media type and media size. Some amount of toner may remain in the cartridge even when red LED is turns on and the printer stops printing.

You can choose Stop or Continue as shown on the control panel. If you select Stop, the printer stops printing and you cannot print any more without changing the imaging unit. If you select Continue, the printer keeps printing but the printing quality cannot be guaranteed.

Replace the imaging unit for the best print quality when this message appears. Using a imaging unit beyond this stage can result in printing quality issues (see Replacing the imaging unit).


	Samsung does not recommend using non-genuine Samsung imaging unit such as refilled or remanufactured. Samsung cannot guarantee non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung imaging unit will not be covered under the machine warranty.

If the machine stops printing, replace the imaging unit (see Replacing the imaging unit).

Replace new IMG.unit
End of life. Replace with new imaging unit

The indicated imaging unit has reached its estimated imaging unit life. The machine might stop printing.

Estimated imaging unit life means the expected or estimated imaging unit life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752. The number of pages may be affected by the percentage of image area, operating environment, printing interval, media type and media size. Some amount of toner may remain in the cartridge even when red LED is turns on and the printer stops printing.

Replace the imaging unit (see Replacing the imaging unit).

Prepare new toner
Prepare new toner cartridge

Small amount of toner is left in the cartridge. The estimated cartridge life of toner is close.

Prepare a new cartridge for replacement. You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner).

Replace new toner
Replace with new toner cartridge

The indicated toner cartridge has almost reached its estimated cartridge life.

Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752. The number of pages may be affected by the percentage of image area, operating environment, printing interval, media type and media size. Some amount of toner may remain in the cartridge even when red LED is turns on and the printer stops printing.

You can choose Stop or Continue as shown on the control panel. If you select Stop, the printer stops printing and you cannot print any more without changing the cartridge. If you select Continue, the printer keeps printing but the printing quality cannot be guaranteed.

Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (see Replacing the toner cartridge).


	Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty.

If the machine stops printing, replace the toner cartridge (see Replacing the toner cartridge).

Replace new toner
End of life. Replace with new toner cartridge

The indicated toner cartridge has reached its estimated cartridge life. The machine might stop printing.

Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752. The number of pages may be affected by the percentage of image area, operating environment, printing interval, media type and media size. Some amount of toner may remain in the cartridge even when red LED is turns on and the printer stops printing.

Replace the toner cartridge (see Replacing the toner cartridge)

Shake toner cart.
Shake toner cartridge and then install.

Toner is not evenly distributed.

Redistribute the toner (see Redistributing toner).

Toner Not Compatible
Toner cartridge is not compatible. Check guide.

The toner cartridge you have installed is not for your machine.

Install a Samsung-genuine toner cartridge, designed for your machine.

Toner not installed
Toner cartridge is not installed. Install it.

The toner cartridge is not installed or the CRUM (Consumer Replaceable Unit Monitor) in the cartridge is not properly connected.

Reinstall the toner cartridge two or three times. If the problem persists, call for service.

Tray-related messages

Message	Meaning	Suggested solutions
Output bin full Too much paper in output bin [number]. Remove printed paper	Too much paper in the output tray.	Remove the printed paper.
Paper Empty in [Tray type] Paper is empty in [Tray type]. Load paper.	There is no paper in the tray.	Load paper in the tray (see Loading paper in the tray/ optional tray).
[Tray type] Not installed [Tray type] is not installed. Install the tray.	The tray is not installed.	Install the tray (see Loading paper in the tray/ optional tray).
[Tray type] cassette Out [Tray type] cassette is pulled out. Insert it properly.	The tray is not properly inserted.	Close the tray.

Network-related messages

Message	Meaning	Suggested solutions
IP Conflict This IP addrress conflicts with that of other system. Check it.	The network IP address you have set is being used by someone else.	Check the IP address and reset it if necessary (see Advanced Guide).
802.1x Network Error 802.1x Network Error. Contact the Admin.	Fail to authenticate.	Check the network authentication protocol. If the problem persists, contact your network administrator.

Error-related messages

Message	Meaning	Suggested solutions
Error: #H1-1230 #H1-1253 #H1-1330 #H1-1353 #H1-1430 #H1-1453 #H1-1530 #H1-1553	The machine cannot communicate with the optional tray.	Reinstall the optional tray(s). If the problem persists, call for service.
Error: #C1-1311 #C1-1330	Toner is not evenly distributed.	Redistribute the toner and install toner cartridge again (see Redistributing toner).
Error: #C3-1312 #C3-1315 #C3-1320 #C3-1330	Imaging unit is not installed.	Install imaging unit again.
Error: #A1-1110 #A1-2110 (T)	There is a problem with a motor.	Turn off then on. If the problem persists, call for service.
Error: #A2-1210 #A2-2110 #A2-2410	There is a problem with a fan.
Error: #A3-3211 #A3-3212 #A3-3311 #A3-3312 #A3-3411 #A3-3412	There is a problem with a sensor.	Turn off then on. If the problem persists, call for service.
Error: #H2-1710 #H2-1711 #H2-1720 #H2-1721 #H2-1730 #H2-1731 #H2-1750 #H2-1751 #H2-1752 #H2-1753 #H2-1760 #H2-1761 #H2-1800 #H2-1A50 #H2-1A52 #H2-1A70 #H2-1A80	There is a problem in the finisher.	Turn off then on. If the problem persists, call for service.
Error: #H2-4700 #H2-4701 #H2-4710 #H2-4711 #H2-4A50	There is a problem in the mailbox.	Turn off then on. If the problem persists, call for service.
Error: #U1-2115 #U1-2116 #U1-2117 #U1-2320 #U1-2327 #U1-2330 #U1-2340	There is a problem in the fuser unit.
Error: #U2-1111 #U2-1113	There is a problem in the LSU.
Error: #S2-1320	There is a problem in the engine.
Error: #M1-1411	There is a problem in the main system.

Unit-related messages

Message	Meaning	Suggested solutions
Finisher Door Open Finisher door is open. Close it	The finisher door is open.	Close the finisher door.
Finisher stacker Full Too much paper in finisher stacker	Too much paper in finisher stacker.	Remove the printed paper.
Install fuser unit Fuser unit is not installed. Install the unit.	The fuser unit is not installed.	Installed the fuser unit.
Mailbox bin [number] full Too much paper in bin [number]. Remove printed paper	Too much paper in mailbox stacker.	Remove the printed paper.
Mailbox door Open Mailbox door is open. Close it.	The mailbox door is open.	Close the mailbox door.
Staple Empty Staple cartridge is empty. Replace it.	The staple cartridge is empty.	Replace the staple cartridge (see Replacing the stapler cartridge).
Staple Low Staple cartridge is low. Replace it.	The staple cartridge is low.	Prepare a new staple cartridge.

Misc. messages

Message	Meaning	Suggested solutions
Front Door is open. Close it Front door is open. Close the door.	The front door is open.	Close the front door.
Rear Door Open Rear door is open. Close the door.	The rear door is open.	Close the rear door.


	If a message is not in the table, reboot the power and try the printing job again. When you call for service, provide the service representative with the contents of display message. Some messages may not appear on the display depending on the options or models. [error number] indicates the error number.